QuickPlan Express Coffee 2008 Multi Unit Matrix including QuickPlan Express Coffee 2008 Comprehensive Business Plan Software including hardcopy, cd-rom, current Express Specialty Coffee Industry Analysis, Outlook and Trends, Employee Manual,Operations Manual, (Detailed Barrista),and powerful five year " Express Specialty Coffee Big Picture" financials matrix. . Quickly edit into your own and insert into already indexed presentation binder. A Word Processor and Excel Spreadsheet Program, Excel 6.0 or better required.Includes Hard Copy, CD-ROM and Immediate Email Download.